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Create an account on the HP Community to personalize your profile and ask a question. Was this reply helpful. What do I do next. Didn't find what you were looking for. I guessing the product is too old for HP Support. Check documents on compatibility, access a personal dashboard to manage all of your devices in one place, and then remove the printer from your Devices list. Hope this helps.
Restart the System again Now the installation is complete. Tags 2. If you think you have received a fake HP Support message, even better is to take a screenshot of it and upload here.